Case Solution
- In Loco Parentis?: The Purchaser Role in Managed Care
- The Challenge Facing the U.S. Healthcare Delivery System
- Working with Your "Shadow Partner" in the Healthcare Industry (A)
- Structural Problems of Managed Care in California and Some Options for Ameliorating Them
- QuickMedx, Inc.
- Baxter International: OnCall as Soon as Possible?
- Performance Management at Intermountain Healthcare
- Deaconess-Glover Hospital (F)
- Process Improvement in Stanford Hospital's Operating Room
- Analyzing Emergency Rooms service problems through the Service Activity Sequence
- Forecasting Demand for Food at Apollo Hospitals
- Changing Physician Behavior
- The Challenge of Access to Oncology Drugs in Canada
- British Columbia's Pharmanet Project
- The Promises and Constraints of Consumer-Directed Healthcare
- The Brave New World of Valuing Life Sciences and Healthcare Enterprises
- American Medical Association-Sunbeam Deal (C): The Denouement
- Patient Flow at Brigham and Women's Hospital (A)
- Hopital de Pontoise
- Deaconess-Glover Hospital (D)
- Raiser Senior Services--The Stratford (B)
- Healthware S.p.A. - From an Underdeveloped Region of Italy - Can it be a Global Firm?
- Connectivity in Health Care
- Partners HealthCare System, Inc. (A)
- American Medical Association-Sunbeam Deal (B): The Deal Collapses
- Hospital Clinic de Barcelona
- Patient Flow at Brigham and Women's Hospital (B)
- Paperless Healthcare: Progress and Challenges of an IT-Enabled Healthcare System
- Customers in Health Care
- Deaconess-Glover Hospital (C)
- President and the Power of the Purchaser: Consumer Protection and Managed Care in the United States
- Deaconess-Glover Hospital (E)
- Shared Decision Making
- Innovative Healthcare Delivery
- Collaborating to Improve
- Infection Control at Massachusetts General Hospital
- Reading Rehabilitation Hospital: Implementing Patient-Focused Care
- Note on Managed Care
- Aspect Medical Systems
- Measuring Physician Contribution to the Healthcare Safety Net
- Complexity and Error in Medicine
- Oxford Health Plans (A): Specialty Management
- Implementing an Electronic Health Record at the Central City Medical Group
- Apollo Hospitals of India (A)
- Middletown General Hospital Emergency Department Observation Unit Analysis Exercise
- Nanjing Gulou Hospital: Honoring the Heritage and Building the Future
- Press Ganey and HCAHPS
- American Medical Association-Sunbeam Deal (A): Serpent on the Staff Meets Chainsaw Al
- Lean Process Improvements at Cleveland Clinic
- West German Headache Center: Integrated Migraine Care
- Abiomed and the AbioCor Clinical Trials (A)
- Structural and Organizational Issues in Patient Safety: A Comparison of Health Care to Other High-Hazard Industries
- Paediatric Orthopaedic Clinic at the Children's Hospital of Western Ontario
- Medicine, Incentive Compensation, and the Law
- Mistake-Proofing Healthcare: Why Stopping Processes May be a Good Start
- Information Technology and Clinical Operations at Beth Israel Deaconess Medical Center
- Partners HealthCare System, Inc. (B): Cardiac Care Improvement
- Sof-Optics, Inc. (A)
- Boston Medical Group
- Four Principles of Biomedical Ethics: Definitions and Examples
- Dental Associates of Northern Virginia (B)
- The Ritz-Carlton Hotel Company: The Quest for Service Excellence
- Porcini's Pronto: "Great Italian cuisine without the wait!"
- Ritz-Carlton Hotel Co.
- Four Seasons Goes to Paris:
- Business Intelligence Software at SYSCO
- Ritz-Carlton: Using Information Systems to Better Serve the Customer, Spanish Version
- Four Seasons Hotels and Resorts
- Kimpton Hotels - Setting Prices on Priceline (C )
- WrapItUp: Developing a New Compensation Plan, Spanish Version
- Taco Bell Corp. (Abridged Update)
- Orient-Express Hotels, Portuguese Version
- Au Bon Pain: A Presentation by Gary Aronson and Brian McEvoy, Video
- GuestFirst Hotel (A): Customer Loyalty
- McDonald's Corp. (Condensed), Spanish Version
- Taco Bell, Inc.--1983-94
- Yum! Brands, Inc: A Corporate Do-Over
- Parker House (B)
- Wyndham International: Fostering High-Touch with High-Tech
- Playa Dorada Tennis Club: Expansion Strategy
- Calveta Dining Services, Inc.: A Recipe for Growth?, Spanish Version
- Majestica Hotel in Shanghai?
- Shangri-La Hotels and Resorts: Achieving Service Leadership
- Mongols BBQ
- Camp Lakeview
- Fairfield Inn (A)
- Courtyard by Marriott
- Caruso's Pizza (Condensed), Spanish Version
- Three Jays Corporation, Spanish Version
- Blackshop Restaurant
- Delta Grand Pacific Hotel
- Golden Arch Hotel: McDonald's Adventure in the Hotel Industry
- Warsaw Marriott: New Competition for Warsaw's Marriott Hotel
- Kimpton Hotels - Setting Prices on Priceline (A)
- Americana (A)
- McDonald's Corp.
- GuestFirst Hotel (B): Taking Advantage of Panel Data
- Kimpton Hotels - Setting Prices on Priceline (B)
- Americana (B)
- Westin Hotels and Resorts: Operations of a Lifestyle Experience
- Au Bon Pain: Interviews with Ron Shaich and Len Schlesinger, Video
- Marriott's Rancho Las Palmas Resort
- Dunfey Hotels Corp.
- Au Bon Pain: The French Bakery Cafe, the Partner/Manager Program
- Applichem (A) (Abridged)
- Barilla SpA (A)
- Le Petit Chef
- Cradle-to-Cradle Design at Herman Miller: Moving Toward Environmental Sustainability
- Six Sigma Quality at Flyrock Tires
- Esterline Technologies: Lean Manufacturing
- Du Pont Kevlar Aramid Industrial Fiber (Abridged)
- Connor Formed Metal Products
- Spir-it, Inc. (A): Building the Business
- Stermon Mills, Inc.
- Air Products and Chemicals, Inc.: MIS Reorganization (A) & Project ICON (A) (Abridged)
- Dynatrol Corp.: Andover Assembly Division
- Hewlett-Packard Co.: DeskJet Printer Supply Chain (B)
- Fabritek Corp., Spanish Version
- Loctite Corp.
- Process Control at Polaroid (A)
- Buckman Laboratories (B)
- Tokyo Electron Ltd
- Crown Equipment Corp.: Design Services Strategy
- Cleveland Cliffs Inc. and Lurgi Metallurgie GmbH - The Circored Project: Building a First-of-Its-Kind Iron Ore Reduction Plant (A)
- Paper and More (A)
- Taiwan Semiconductor Manufacturing Co.: The Semiconductor Services Company
- Australian Paper Manufacturers (B)
- Du Pont's Artificial Intelligence Implementation Strategy
- Coordination: An Overview
- Rich-Con Steel, Spanish Version
- Pumping Iron at Cliffs & Associates: The Circored Iron Ore Reduction Plant in Trinidad
- Demand and Supply Forecasting at Air Products--Electronics Specialty Materials
- Vickers, Inc.: Omaha Plant
- ITT Automotive: Global Manufacturing Strategy--1994, Spanish Version
- Leitax (A)
- Innovation at 3M Corp. (B), Spanish Version
- Managing Innovation at Nypro, Inc. (B), Spanish Version
- Alto Chemicals Europe (C)
- Ford vs. GM: The Evolution of Mass Production (A)
- Bottling at Creemore Springs Brewery
- Toy World, Inc.: An Operations Perspective
- MicroAge, Inc.: Orchestrating the Information Technology Value Chain
- Manville Corp. Fiber Glass Group (C) (Abridged)
- Trends in the United States Steel Market--1980-96
- Braun AG: The KF 40 Coffee Machine, Epilogue
- Crown Equipment Corp.: Design Services Strategy, Epilogue
- R.R. Donnelley & Sons: The Digital Division
- Cummins, Inc.: Building a Home Community for a Global Company
- Chaparral Steel: Rapid Product and Process Development
- Role and Relevance of Refocused Inventory: Supply Chain Management Solutions
- Cleveland Cliffs Inc. and Lurgi Metallurgie GmbH - The Circored Project: Turning a First-of-Its-Kind Iron Ore Reduction Plant into a Commercial Success (B)
- The LEGO Group: Publish or Protect?, Spanish Version
- Fate of the Vasa, Spanish Version
- Orion Bus Industries: Contract Bidding Strategy
- Ceramics Process Systems Corp. (B)
- Workplace Safety at Alcoa (A), Spanish Version
- Ace Quality Improvement Exercise (A)
- Westinghouse Electric Corp.: Automating the Capital Budgeting Process (B2)
- Vandelay Industries, Inc., Spanish Version
- Unichema
- Digital Equipment Corp.: The Kodak Outsourcing Agreement (A)
- Vallourec's Venture into Metal Injection Molding, Spanish Version
- Southern Pulp and Paper
- Deere & Co. Worldwide Logistics
- PPG: Developing a Self-Directed Work Force (B)
- Manville Corp. Fiber Glass Group (A)
- LongXi Machinery Works: Quality Improvement (B)
- Managing Innovation at Nypro, Inc. (A)
- Connecticut Spring and Stamping Corp. (C)
- General Instrument (A)
- The Hybrid Vehicle Market
- Vitreon Corp.: The Hyalite Project
- General Motors Technical Center India - Powertrain Engineering
- Tombow Pencil Co. Ltd.
- Samsung International, Inc.
- Allegheny Ludlum: Research and Engineering Resource Allocation
- Bush Boake Allen, Chinese Version
- Altoona Corp.: Computer Products Division
- UCB: Managing Information for Globalization and Innovation (A) (Abridged)
- Gentle Electric Co.
- PPG: Developing a Self-Directed Work Force (A), Spanish Version
- Integron, Inc.: The Integrated Components Division (ICD)
- Hewlett-Packard Co.: DeskJet Printer Supply Chain (A)
- Australian Paper Manufacturers (A)
- Exploration vs. Exploitation, Module Note
- Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges
- Applichem (A)
- Claire McCloud
- Corning Glass Works: The Z-Glass Project
- Copeland Corp.: Evolution of a Manufacturing Strategy--1975-82 (A)
- Helio Polymer Enterprises
- LongXi Machinery Works: Quality Improvement (A)
- Linking Strategy and Innovation: Materials Technology Corp.
- Buckman Laboratories (A)
- Northco (A)
- Incat
- Cook Composites and Polymers Co., Chinese Version
- Designing Optimal Capacity Planning Strategies
- Stermon Mills Inc.: An Options Approach
- Lithonia Lighting
- PPG: Developing a Self-Directed Work Force (C)
- Ford vs. GM: The Evolution of Mass Production (B)
- FMC Aberdeen
- Eastman Kodak Co.: Managing Information Systems Through Strategic Alliances
- Hamptonshire Express
- Barnes & Noble: Managing the E-Book Revolution
- Warner Bros. Entertainment
- Alibris (A)
- Amazon.com (C)
- Encyclopaedia Britannica (B)
- Tele-Communications, Inc. (A): Cascading Miracles
- Sun Microsystems: Realizing the Potential of Web Technologies
- Prodigy Services Co. (C)
- Singapore TradeNet: Beyond TradeNet to the Intelligent Island
- Process Control at Polaroid (B)
- Liferay: A Portal and Content Management Platform
- Singapore Unlimited: Building the National Information Infrastructure, Portuguese Version
- Amazon.com (D)
- Mercury Rising: Knight Ridder's Digital Venture
- Mercer Management Consulting's "Grow to Be Great" (D): The Knowledge Management Framework
- Employing Wiki for Knowledge Management as a Collaborative Information Repository: An NBC Universal Case
- Information Services in the U.S. Economy: Value, Jobs, and Management Implications
- Kodak Business Imaging Systems Division
- Napster and MP3: Redefining the Music Industry
- barnesandnoble.com (C)
- Tele-Communications, Inc. (B): The Empire Strikes Back
- General Electric Canada: Designing a New Organization
- Naxos: Changing the World of Classical Music
- Ad Classification at Right Media
- The Impact of Illegal Peer-to-Peer File-Sharing on the Media Industry
- Tele-Communications, Inc.: Accelerating Digital Deployment
- Pandora Radio: Fire Unprofitable Customers?
- KKBOX.com
- Monster.com
- Mercer Management Consulting's "Grow to Be Great" (A): The Growth Initiative
- Amazon.com (B)
- Napster: Catalyst for a New Industry or Just Another Dot.Com?
- Beyond Online Search: The Road to Profitability
- Metreke Cards, Spanish Version
- Cinemex, Spanish Version
- Toybox: Managing Dynamic Digital Projects
- High-Definition TV: The Grand Alliance
- General Dynamics and Computer Sciences Corp.: Outsourcing the IS Function (D)
- CBS.MarketWatch
- Wildfire Communications, Inc. (D)
- Prodigy Services Co. (A), Supplement
- Sony Broadcast and Professional Europe: Becoming a Virtual Company
- Wildfire Communications, Inc. (C)
- Information System Strategy at Neelkanth Drugs
- Wildfire Communications, Inc. (B)
- PSA: The World's Port of Call
- Encyclopaedia Britannica (A)
- Prodigy Services Co. (B)
- Note on Information Technology and Strategy
- barnesandnoble.com (B)
- Music Downloads
- Sapient Consulting: Enriching Experience Using Hybrid Agile Approach
- Teaming for Time: The 6 AM Delivery Project at The Boston Globe (A)
- BlazeClan Technologies: Cloud Computing Adoption in India
- Oz TV
- Long Battle for an Instant Messaging Standard
- Borders Group, Inc.
- Ascent Media Group (A)
- Cyberpreneur's Wake-up Call: Cyber Security and Millennial Talent Crises
- Mudra Communications
- Vietnam's Embrace of ICT for Economic Development: Success and Future Challenges
- CBS Evening News
- Air Products and Chemicals, Inc.: MIS Reorganization (B)
- Mercer Management Consulting's "Grow to Be Great" (C): The Book
- EIU's ViewsWire: New Wine in a New Bottle
- Stages Theory: A Framework for IT Adoption and Organizational Learning
- Amazon: Success, Survival or Suicide?
- Microsoft's Go-to-market Strategy for Azure in India
- Launch
- America Online: Using Information Technology to Better Serve the Customer
- Teaming for Time: The 6 AM Delivery Project at The Boston Globe (B)
- Charles Veillon, S.A. (A)
- Toronto Sun and Caribana
- Ushahidi
- Amazon.com (A)
- Confronting the Information Age: Strategy, Copyright, and Digital Intellectual Goods
- Pearson's Successmaker: Putting the Customer First in Transforming Product Development Processes
- Gain Sharing at Star Cablevision Group
- Alibris (B)
- barnesandnoble.com (A)
- Slouching Toward Broadband
- Edmund's--www.edmunds.com, Supplement
- Mercer Management Consulting's "Grow to Be Great" (B): Going Ahead with the Book
- Decathlon China: Using Social Media to Penetrate the Internet Market
- Scientific Glass Incorporated: Inventory Management (Brief Case)
- Innovation at 3M Corp. (A)
- Wyeth Pharmaceuticals: Spurring Scientific Creativity with Metrics
- Procter & Gamble: Electronic Data Capture and Clinical Trial Management
- Genetic Testing and the Puzzles We Are Left To Solve (I): Insurance Fraud?
- Merrimack Pharmaceuticals, Inc. (A)
- Genetic Testing and the Puzzles We Are Left To Solve (J): The Role of Insurance in Patient and Physician Decisions
- Genetic Testing and the Puzzles We Are Left To Solve (K): Wrongful Termination
- Discovering the Future: R&D Strategy at Merck
- National Innovation Systems and Comparative Industry Evolution
- Heartport, Inc.
- Genetic Testing and the Puzzles We Are Left To Solve (L): Employer DNA Banks
- Genetic Testing and the Puzzles We Are Left To Solve (H): Should Doctors Lie to Insurance Companies?
- Genetic Testing and the Puzzles We Are Left To Solve (F): Human Resources and the Issue of Employment Discrimination
- The Morrison Company, Spanish Version
- eBusiness@Novartis
- Manufacturing at ALZA: The Right Prescription? (C)
- Pfizer's Centers for Therapeutic Innovation (CTI)
- Merrimack Pharmaceuticals, Inc. (B)
- HydroCision, Inc.
- Eli Lilly and Co.: Manufacturing Process Technology Strategy--1991, Spanish Version
- MedSource Technologies, Portuguese Version
- Moore Medical Corp.
- Sorenson Research Co. (Abridged), Spanish Version
- Novartis: The Challenge of Success (B)
- Merck: Investing in Science-Based Business (Abridged)
- Eli Lilly: The Evista Project
- PerkinElmer - Developing Products in China for China
- Merck's U.S. Managed Distribution Program for the HIV Drug Crixivan
- Walton Instruments Manufacturing--1980
- Alnylam Pharmaceuticals: Building Value from the IP Estate
- New Frontiers in Target Discovery and Validation
- Endius Inc.: Alternatives for Developing a New Medical Device
- Baxter Healthcare Corp.: ASAP Express, Spanish Version
- Genetic Testing and the Puzzles We Are Left To Solve (G): Secret Testing
- Manufacturing at ALZA: The Right Prescription? (B)
- Genzyme: Engineering the Market for Orphan Drugs
- Millennium Pharmaceuticals, Inc. (B)
- Thomas Medical Systems Outsourcing Policy (Abridged) (A)
- Thomas Medical Systems Outsourcing Policy (C)
- Genetic Testing and the Puzzles We Are Left To Solve (D): Discovery of "Nonpaternity"
- Searle Medical Instruments Group (Abridged)
- Genetic Testing and the Puzzles We Are Left To Solve (M): Funding Genetic Therapy
- Genetic Testing and the Puzzles We Are Left To Solve (E): Prenatal Testing
- Drugstore.com
- Eli Lilly and Co.: The Flexible Facility Decision--1993
- Bergerac Systems: The Challenge of Backward Integration
- Thomas Medical Systems Outsourcing Policy (B)
- Genetic Testing and the Puzzles We Are Left To Solve (B): How Test Accuracy Levels Can Alter Decisions
- Genetic Testing and the Puzzles We Are Left To Solve (A): Consideration for Family Members
- Guidant: Cardiac Rhythm Management Business (A)
- Novartis: The Challenge of Success (C)
- Midco Pharmaceuticals
- Pharma Giants: Ready for the 21st Century?
- Guidant: Cardiac Rhythm Management Business (B)
- Novartis: The Challenge of Success (D)
- Eli Lilly and Co.: Drug Development Strategy (A)
- Molding the Impossible: The NYPRO/Vistakon Disposable Contact Lens Project
- Inhale Therapeutics: Executing and Growing the Business Model
- Genetic Testing and the Puzzles We Are Left To Solve (C): Informing Individuals Against the Wishes of Family Members
- Thomas Medical Systems Outsourcing Policy (A)
- Align Technology, Inc.: Matching Manufacturing Capacity to Sales Demand
- Novartis: The Challenge of Success (A)
- Note on New Drug Development in the United States
- Manufacturing at ALZA: The Right Prescription? (A)
- GlaxoSmithKline: Reorganizing Drug Discovery (A)
- Novo Nordisk A/S: Designing for Diabetics, Epilogue
- Novo Nordisk A/S: Designing for Diabetics
- Eli Lilly and Co.: Drug Development Strategy (B)
- IDEO Product Development
- Cisco Systems, Inc.: Implementing ERP
- The Dabbawala System: On-Time Delivery, Every Time
- Bain & Co., Inc.: Making Partner
- Bridges to Excellence: Bringing Quality Heath Care to Life
- Millennium Pharmaceuticals, Inc. (A)
- Father's Love: Novazyme Pharmaceuticals, Inc.
- eLance.com: Building a Professional Services Marketplace
- Cultivating Capabilities to Innovate: Booz.Allen & Hamilton, Chinese Version
- Elephant Walk Thru
- Venture Law Group (B)
- Genentech--Capacity Planning
- Enbrel: The Sting of Success
- Lean at Wipro Technologies, Portuguese Version
- Vertex Pharmaceuticals: R&D Portfolio Management (C)
- KPMG Peat Marwick U.S.: One Giant Brain, Spanish Version
- Intellectual Property Exchange (B)
- Monsanto and the Monarch Butterfly
- Tim Hertach at GL Consulting (B)
- Coopers & Lybrand in Hungary (B)
- Google Inc.: Launching Gmail
- Realizing the Promise of E-Business: Developing and Leveraging Electronic Partnering Options
- American Management Systems, Inc.: The Knowledge Centers
- Scantran
- Eggrock Partners, LLC (A)
- Destiny WebSolutions, Inc.
- A & S Software: Evolving Business Models
- Professional Services, Module Three: Internal Strategy of Organizational Design
- &Samhoud Service Management, Spanish Version
- Mozilla Foundation: Launching Firefox 1.0 (A)
- Professional Services, Module Seven: Becoming a Professional
- Centagenetix (A): Building a Business Model for Genetic Longevity
- Tim Hertach at GL Consulting (C)
- Tata Consultancy Services: A Systems Approach To Human Resource Development
- Vertex Pharmaceuticals: R&D Portfolio Management (B)
- Coopers & Lybrand in Hungary (C)
- Red Hat Global Support Services: The Move to Relationship-based Customer Servicing and Knowledge-centered Support
- Market Segmentation Strategies and Service Sector Productivity
- Eggrock Partners, LLC (B)
- Professional Services, Module Six: Succeeding in PSFs
- Infosys Consulting in 2011
- Yodlee Inc.--The VerticalOne Integration (A)
- Knowledge Management at Katzenbach Partners, LLC
- Critical Mass: The IT Creativity Challenge
- Logistics Service Providers in Internet Supply Chains
- DoubleClick, Inc.: Gathering Customer Intelligence
- Gerson Lehrman Group
- Cisco Systems Architecture: ERP and Web-enabled IT
- Votia Empowerment AB (A)
- Booz.Allen & Hamilton: Vision 2000, Spanish Version
- Novell: World's Largest Network Software Company
- Tom Tierney at Bain & Co. (A), Spanish Version
- Davis, Lloyd, Young, & Donovan
- XUMA
- Jamcracker
- Family Feud: Andersen vs. Andersen (A), Chinese Version
- Professional Services, Module Four: Managing the Organization Through Processes
- Family Feud: Andersen vs. Andersen (B)
- Overview of E-Business Pricing Models
- HCL America
- Biogen, Inc.: rBeta Interferon Manufacturing Process Development
- Cooke & Rodak LLP
- NeuroTherapy Ventures: Catalyzing Neurologic Innovations
- General Dynamics and Computer Sciences Corp.: Outsourcing the IS Function (A)
- KPMG Peat Marwick: The Shadow Partner, Spanish Version
- The First Six Months: Launching a PSF Career
- Votia Empowerment AB (B)
- Sam Silver's Decision
- Centagenetix (B)
- Space Shuttle
- General Dynamics and Computer Sciences Corp.: Outsourcing the IS Function (A) and (B) (Abridged)
- Tim Hertach at GL Consulting (A)
- First Virtual Holdings, Inc. (B)
- IBM Technology Group
- Wipro Technologies: The Factory Model
- Secom: Managing Information Security in a Risky World
- Intellectual Property Exchange (A)
- Tim Hertach at GL Consulting (D)
- Coopers & Lybrand in Hungary (A)
- UPS and HP: Value Creation Through Supply Chain Partnerships
- Knowledge Management at Ernst & Young
- Strategic Services at Andersen Consulting
- Yodlee Inc.--The VerticalOne Integration (B)
- World Wide Technology and ClearOrbit: Enabling Supply Chain Collaboration
- e-Consulting, Spanish Version
- In Vivo to in Vitro to in Silico: Coping with Tidal Waves of Data at Biogen
- Genzyme and the Research Ethics Questions Associated with Its NeuroCell-PD (TM) Trials
- Influencing Customer Behavior in Service Operations
- Fsas: Fujitsu Support and Service, Inc.
- General Dynamics and Computer Sciences Corporation: Outsourcing the IS Function (C)
- International Profit Associates
- Microsoft Server & Tools (B)
- Alexander Bandelli (B)
- Tata Consultancy Services: Sustaining Growth Momentum in China 2010
- MorphoSys AG: The Evolution of a Biotechnology Business Model
- Microsoft Server & Tools (C)
- Life Sciences Revolution: A Technical Primer
- Jewellworld.com: Leading Web-Based IT Development in the Jewellery Industry
- Baria Planning Solutions, Inc.: Fixing the Sales Process, Spanish Version
- WeServeHomes.com
- IntellectExchange, Inc.
- Frameworks for General Management and Operations Consulting
- Services Supply Management: The Next Frontier for Improved Organizational Performance
- CIGNA Property and Casualty Reengineering (A)
- Auctionwire's Vicious Circle
- Overview of the Professional Services Course
- Managing Business Risk of Information Technology
- Microsoft Security Response Center (A)
- AGENCY.COM (B): Managing Rapid Growth
- Monster.com: Success Beyond the Bubble
- General Dynamics and Computer Sciences Corp.: Outsourcing the IS Function (B)
- Adobe Systems, Inc.
- AGENCY.COM (A): Launching an Interactive Service Agency
- Infosys Technologies: Improving Organizational Knowledge Flows
- Acorda Therapeutics: Rebuilding the Spinal Cord
- Cisco Systems: Web-enablement
- Mcavan Advertising
- Microsoft IT India
- EXACT Sciences Corp.: Commercializing a Diagnostic Test
- Microsoft Server & Tools
- PadFone vs. FonePad
- Intel Capital: The Berkeley Networks Investment
- Proteome Systems Limited: The First Five Years
- Reinventing the Practices of Distance Information Systems Development: CGI and the Hubble Project - Part A
- Tom Tierney at Bain & Co. (C)
- Prodigy Network: Democratizing Real Estate Design and Financing
- Australian Motors Ltd.
- Zipcar: Influencing Customer Behavior, Chinese Version
- Colliers International Property Consultants
- Technical Note: Lease vs. Buy Decisions for Technology
- Studio Realty
- A Student's Dilemma: Rent or Buy?
- Grosvenor Park
- Alexander Bandelli (A)
- IKEA's Global Sourcing Challenge: Indian Rugs and Child Labor (A)
- Zara: IT for Fast Fashion
- Sport Obermeyer Ltd.
- Mercadona
- AmazonFresh: Rekindling the Online Grocery Market
- Store24 (A): Managing Employee Retention
- iPremier (A): Denial of Service Attack (Graphic Novel Version)
- VF Brands: Global Supply Chain Strategy
- IPremier Co. (A): Denial of Service Attack
- KL Worldwide Enterprises, Inc.: Putting Information Technology to Work
- Seven-Eleven Japan Co.
- Holt Renfrew
- iPremier (C): Denial of Service Attack (Graphic Novel Version)
- Ruentex Industries Ltd. and Liz Claiborne, Inc.
- Texas Instruments: Time Products Division
- Tradelink Electronic Commerce Ltd.: Implementation Strategy
- Laurence & Ralph: The Basic Economics of Capacity and Inventory
- Cyberservice: Taming Service Marketing Problems with the World Wide Web
- Barilla SpA (D): JITD Problem Resolution
- Wired Wellington: The Info City Project and the City Link Network
- Extricity, Inc.
- Paving the Information Superhighway
- US Office Products (A)
- Procter & Gamble: Improving Consumer Value Through Process Redesign, Spanish Version
- Li & Fung: Internet Issues (A), Spanish Version
- Zara: Managing Stores for Fast Fashion, Spanish Version
- Mitchells/Richards
- Strategies to Detect and Reduce Counterfeiting Activity
- Business Intelligence Strategy at Canadian Tire
- Sothebys.com
- Henkel Iberica (A)
- Manager's Primer in Electronic Commerce
- US Office Products (B): Operational and Financial Restructuring
- Online Grocery Retailing: Building the Last Mile to the Customer
- Casto Travel
- New Balance Athletic Shoe, Inc., Chinese Version
- Auto Collection: Ford's Better Idea for Selling Cars and Trucks
- Supply Chain Management at World Co. Ltd., Spanish Version
- Mary Kay Inc.: Direct Selling and the Challenge of Online Channels
- Toyota: Demand Chain Management
- SchmidtCo (A)
- Merchandising at Nine West Retail Stores
- Massimo Menichetti
- RFID at the METRO Group
- Herman Miller (A): Innovation by Design
- Security Breach at TJX
- Palliser Furniture Ltd.: The China Question
- Global Knowledge Management at Danone (A) (Abridged)
- MindSpring
- Laura Ashley (C): Rebuilding and Transforming a Global Brand
- Nivea (A), Spanish Version
- IBM Retail Business Assessment at Dillard's, Inc.: Managing Staffing Levels to Improve Conversion
- Sunshine Fashion: Fraud, Theft and Misbehaviour among Employees
- How Do Customers Judge Quality in an E-Tailer?
- CompUSA: The Computer Superstore
- Focus on Diamond Retailing: Blue Nile, Zales, and Tiffany
- Interface's Evergreen Services Agreement
- Internet Enabled Collaborative Store Ordering: Veropoulos Spar Retailer (B)
- Barilla SpA (C), Chinese Version
- Magazine Luiza: Building a Retail Model of "Courting the Poor"
- Laura Ashley and Federal Express Strategic Alliance, Portuguese Version
- Store24 (B): Service Quality and Employee Skills, Spanish Version
- Paper and More
- Sears, Roebuck and Co. (A): Turnaround, Spanish Version
- Amazon.com's European Distribution Strategy
- 7-Eleven
- Polo Ralph Lauren & Luen Thai: Using Collaborative Supply Chain Integration in the Apparel Value Chain
- Merloni Elettrodomestici SpA: The Transit Point Experiment
- Marshall Industries
- Whistler Corp. (A)
- Tech Data Corp.
- IPremier Co. (B): Denial of Service Attack, Spanish Version
- Executive Shirt Co., Inc.
- J.C. Penney: Fashioning a Retailing Nervous System for the Future
- Dore-Dore, Spanish Version
- Digital Certificates and Signatures: Microsoft Corp.
- Extending an Electronic Trade Network to Sustain Competitive Advantage
- ToyWorld, Inc.: Information Technology Planning
- Supply Chain Optimization at Hugo Boss (A), Spanish Version
- Braun AG: The KF 40 Coffee Machine, Spanish Version
- Discovering Hidden Gems: The Story of Daryl Morey, Shane Battier, and the Houston Rockets (B)
- Moneyball (A): What Are You Paying for?
- SweetWater
- NASCAR: Every Second Counts - Helping Win from the Pits
- THEOTIS WILEY - Confidential Instructions For Theotis Wiley's Agent
- Discovering Hidden Gems: The Story of Daryl Morey, Shane Battier, and the Houston Rockets (A)
- REI Rentals
- Teradyne Corp.: The Jaguar Project
- American Connector Co. (A)
- IBM Corp. Turnaround
- Jharna Software: The Move to Agile
- MediaTek: From Feature Phones to Smartphones
- CAA Roadside APP
- RosettaNet and ebXML: Betting on the Right eBusiness Standard
- Peer-to-Peer Computing: Back to the Future
- Upgrading the Economy: Industrial Policy and Taiwan's Semiconductor Industry
- Managing in a "Small World Ecosystem": Lessons from the Software Sector
- Trilogy (B)
- Trend Micro (A): Responding to a Service Failure
- Inktomi: Scaling the Internet
- Low-k Dielectrics at IBM
- A-CAT Corp. - Bang for the Bucks
- Carrot or Stick? Getting Paid for Innovation at Tessera Technologies
- Trilogy (C)
- Semiconductor Manufacturing International Corporation: "Reverse BOT"
- W.C. Wood Company (A)
- Google's Android in 2013: An Increasingly Dynamic Landscape
- Microsoft.NET (Abridged)
- Qihoo 360: A Subversive Tiger in the Internet Jungle
- How Virtuality Impacts the Way Teams Work
- Twine Health
- Living on Internet Time: Product Development at Netscape, Yahoo!, NetDynamics, and Microsoft
- Microsoft.NET
- Hewlett-Packard: Creating a Virtual Supply Chain (A)
- Freqon--Buyer-Supplier Evolution?
- The Case for 'Benevolent' Mobile Apps
- SPECIALISTERNE: Sense and Details
- An Exploratory Study on IS Capabilities and Assets in a Small-to-Medium Software Enterprise
- Motive Communications, Spanish Version
- Barry Riceman at NetD (A)
- Vicinity Corp.: Turning Web Traffic into Store Traffic
- Intevis: Brokering the Boundaryless Career
- PlaceWare: Issues in Structuring a Xerox Technology Spinout
- The Global Software Industry in 2007
- Quantum Semiconductor, Inc.
- Linux in 2004, Spanish Version
- Intel NBI: Vivonic
- Applied Materials
- Shanzai! MediaTek and the
- Scott Cook and Intuit
- Web and IT Hosting Facilities, Technology Note
- Donner Co., Spanish Version
- Xerox: Outsourcing Global Information Technology Resources
- Slouching Toward Broadband: Revisited in 2005
- Everdream (B)
- Netonomy
- Syncra Systems
- W.C. Wood Company (B)
- Intuit, Inc.: From Products to Services in the Information Age
- Global Software Piracy: Trends and Strategic Considerations
- eBay Partner Network (B)
- Ricardo Software
- iPremier (B): Denial of Service Attack (Graphic Novel Version)
- Stainless Steel Studios, Inc.
- Ninth House: e-Learning Software
- Semiconductor Manufacturing International Company in 2011
- Microsoft Corp.: Office Business Unit
- The TSMC Way: Meeting Customer Needs at Taiwan Semiconductor Manufacturing Co.
- Intercon Japan
- eBay (A): The Customer Marketplace
- Selling Books Online in Mid-1998
- Raychem Corp.: Interconnection Systems Division
- Taiwan Taxi's iCall System: Realizing the Value of GPS-Dispatch Systems
- Frost, Inc. (C)
- BMW AG: The Digital Auto Project, An Interview with Chris Bangle, Head of Global Design, Video
- Convergence 2008: Video Over the Internet
- Red Hat and the Linux Revolution
- Intel Labs (B): A New Business Model for Commercializing Research in Photolithography
- Selling To Millennials With Online Reviews
- Frost, Inc. (B)
- Intel Labs (A): Photolithography Strategy in Crisis
- United Electric Controls
- Terra Lycos: Creating a Global and Profitable Integrated Media Company
- Tower Software
- eBay: Private Ordering for an Online Community
- Microsoft Office 2000
- Growth of Intel and the Learning Curve
- Intel NBI: Radio-Frequency Identification
- Open Market, Inc.: The E-Commerce Wars
- Intel Research: Exploring the Future
- AIC Netbooks: Optimizing Product Assembly
- Microsoft Office 2007
- PassAct, Inc.
- Business-driven Research at IBM Research India
- Prediction Markets at Google, Spanish Version
- Powerchip Semiconductor Corporation
- Alibris in 2004
- Mitel Semiconductor
- Taiwan Semiconductor Manufacturing Co.: Building a Platform for Distributed Innovation
- STMicroelectronics E-Chain Optimization Project: Achieving Streamlined Operations Through Collaborative Forecasting and Inventory Management
- Will Web Services Really Transform Collaboration?
- Xerox (Hong Kong): Sales Activity Management Process (A)
- BMW AG: The Digital Auto Project (B), Spanish Version
- Firefly Network (A)
- Microsoft Office: Finding the Suite Spot
- Postgirot Bank and Provment AB: Managing the Cost of IT Operations
- Open Text Corporation
- WholesalerDirect
- Oracle Corp.
- Tactical NAV: Innovation in the US Army
- Agile Software--I Want My WebTV!
- Bang & Olufsen: Design Driven Innovation
- Trilogy (A)
- Amazon.com: Evolution of the e-Tailer
- Tecnovate: Challenges of Business Process Outsourcing
- VMware, Inc. (A)
- Recorded Future: Searching the Web for Alpha
- International Sourcing at Intercon
- Back-Propagation of User Innovations: The Open Source Compatibility Edge
- Prodigy Services Co. (A)
- Frost, Inc. (A)
- Inxight: Incubating a Xerox Technology Spinout
- Model N, Inc.
- i2 Technologies, Inc.
- RealNetworks, Inc.: Converging Technologies/Expanding Opportunities
- Improving the Product Development Process at Kirkham Instruments Corp.
- Semiconductor Industry, 2002
- BroadVision
- M2 Universal Communications
- Instant Messaging
- PlanetAll
- Linux vs. Windows
- Dynamics of Samsung's Technological Learning in Semiconductors
- OnStar: Not Your Father's General Motors
- Regulating Broadband in Chile: The Debate Over Open Access
- Flextronics International, Ltd., Chinese Version
- Siemens AG: Global Development Strategy (A)
- Siemens ShareNet: Building a Knowledge Network, Spanish Version
- Enterprise IT at Cisco (2004), Chinese Version
- Motorola, Inc.: Bandit Pager Project
- Qualcomm in China (A)
- WWWW--Who Will Win Wireless?
- Siemens AG: Global Development Strategy (B)
- AT&T's Transmission Systems Business Unit (A)
- Wildfire
- Micom Caribe (A)
- Lucent Technologies: Global Supply Chain Management
- Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (B)
- Last Mile of Broadband Access, Technical Note
- Centel of Virginia
- AT&T's Transmission Systems Business Unit (B)
- AvantGo
- Dialpad Communications (A)
- Rise and Fall of Iridium, Spanish Version
- Dialpad Communications (B)
- BellSouth Enterprises: The Cellular Billing Project
- Sun Microsystems, Inc. (B)
- Hong Kong's National Information Infrastructure
- Skype
- It's More Than a Desk: Working Smarter Through Leveraged Office Design
- Qualcomm in China (B)
- BCPC Internet Strategy Team: Terry Maneri
- Wildfire Communications, Inc. (A)
- Siemens Rolm Communications, Inc.: Integrated Logistics Core Process Redesign (ILCPR)
- Nortel: Re-Inventing Information Systems
- Pacific Bell: Centrex Reengineering
- TSAT A/S: Launching Telemetry and Low Rate Data Communications via Satellite
- Digital Equipment Corp.: The Kodak Outsourcing Agreement (B)
- Symbian: Setting the Mobility Standard
- Taurus Telecommunications Corporation: A New Prepaid Phone Card
- Case for Electronic Business Communities
- Grupo IUSACELL (A), Portuguese Version
- AT&T's Transmission Systems Business Unit (C)
- MK Taxi: Private Chauffeur Service
- U.S. Robotics, Inc.
- CERNET: Managing Internet Growth in China
- Motorola, Inc.: Bandit Pager Project (Abridged)
- Lucent Technologies: Provisioning and Postponement
- Nokia Telecommunications: Redesign of International Logistics
- China's Telecommunications Sector
- Research In Motion: The Mobile OS Platform War
- Nokia Corp.: Innovation and Efficiency in a High-Growth Global Firm
- UCB (A): Managing Information for Globalization and Innovation
- Electronic Commerce: Trends and Opportunities
- Hanging Up the (Old) Phone: IP Communications in 2004
- Cisco Systems, Inc., Video
- Teradata Data Mart Consolidation Return on Investment at GST
- Bharti Airtel (B)
- Worldwide Web and Internet Technology, Technology Note
- Dubai Internet City: Serving Business
- Trouble at Tessei
- Google Car
- Whirlpool Corporation: Reversing Logistics
- Successfully Navigating the Turbulent Skies of a Large-Scale ERP Implementation
- Federal Express: Quality Improvement Program
- Singapore Leadership: A Tale of One City
- eShip-4U
- DR Corporation
- Frontier Airlines, Inc. (A) (Condensed)
- Note on the U.S. Freight Transportation Industry
- Federal Express: The Money Back Guarantee (A)
- NoVeggie Inc.
- Indore City Bus Transport Service (B)
- Burlington Northern (A)
- Dubai Ports Authority (A), Spanish Version
- Excel Logistics Services
- Dubai Ports Authority (B)
- Transportation National Group
- COSCO
- Ventramex and the Mexican Peso Crisis
- Adani Agri Logistics Limited: Blocking the Grain Drain
- ChemBright, Inc.
- Transland Shipping: Dealing with Cross-Border Logistics Barrier
- Federal Express: The Money Back Guarantee (B)
- Federal Express: The Money Back Guarantee (C)
- Thinking Outside 'the Box': Designing a Packaging Take-Back System
- Hong Kong TradeLink: News from the Second City
- Nissan Canada Inc.
- Federal Express: The Money Back Guarantee (E)
- Halloran Metals
- Totalline Transport
- Federal Express: The Money Back Guarantee (D), Spanish Version
- Grocery Gateway: Customer Delivery Operations
- Burlington Northern (B)
- FedEx and Environmental Defense: Building a Hybrid Delivery Fleet
- Indore City Bus Transport Service (A)
- Information Technology at COSCO
- Powell Logistics Inc.
- Hong Kong's Container Truckers: The Mid-Stream Fee Dispute
- Untangling the Knots in the New Silk Route
- Smart Supply Chain for a Smart Product: Micro Compact Car Smart GmbH
- Burlington Northern Railroad: Striving for Exceptional Service, Video
- Eurasia International: Total Quality Management in the Shipping Industry
- Taste of Frankenmuth: A Town in Michigan Thinks About Word-of-Mouth Referral, Spanish Version
- Abercrombie & Kent
- Rosenbluth International and Biztravel.com
- Lumière: Supporting a Virtual Workspace on the Cloud
- Blockchain: A New Solution for Supply Integrity
- San Francisco International Airport and Quantum Secure's SAFE for Aviation System, Spanish Version
- United Airlines: More Out-and-Back Flying?
- Irregular Operations, Video
- United Airlines Operations, Video
- Ferrero Group: Securing Supply for Hazelnuts
- Haiti Hope: Innovating the Mango Value Chain
- Sarda Farms: From Cows to Consumers
- Deflategate and the National Football League
- TSG Hoffenheim: Football in the Age of Analytics
- Bayern Munich in China
- Is it all a game? Understanding the principles of gamification
- America's Cup in 2013: Oracle Team USA vs. Emirates Team New Zealand (A)
- Mahendra Bapna and Technology Education in India
- Higher Education and the Digital Revolution: About MOOCs, SPOCs, Social Media, and the Cookie Monster
- Innovation @ ENEL: From Monopoloy Power to Open Power
- WaterCo Customer Information and Billing System (B)
- WaterCo Customer Information and Billing System (A)
- Building Smart Neighborhoods at Bouygues
- E-Business Transformation in the Banking Industry: The Case of Citibank
- RBC: Mobile Wallet
- CCD: Soya Cooperatives March into Branding
- Breakfast at the Paramount
- Food Truck Forecaster
- Pal's Sudden Service-Scaling an Organizational Model to Drive Growth
- Improving Access at VA
- Calgary Drop-In Centre: Donor Information System
- Hacking Bureaucracy: Reimagining California's Food Stamp Program in the Digital Age
- 3M Canada: The Health Care Supply Chain
- Saint Elizabeth: Innovation in Health Care
- Model Blood Bank, Indore: Supply Chain Management
- Oliver's Diner
- Starbucks Canada: The Mobile Payments Decision
- A Late Night at The Virginian Restaurant
- A Late Night at The Virginian Restaurant: Model Documentation and Guide
- Asian Grill: Finding the Optimal Table Mix
- Building the Digital Manufacturing Enterprise of the Future at Siemens
- Solid as Steel: Production Planning at thyssenkrupp
- Nissan: Recovering Supply Chain Operations
- Greendust: Revolutionizing the Returns Process
- 3D Printing at Imaginarium: If You Think It, We Can Build It
- Levi Strauss & Co.: Driving Adoption of Green Chemistry
- Three-Dimensional (3D) Printing: Jolts on Supply Chain Management and the Chinese Manufacturing Industry
- American Automobiles Limited: Production Planning
- Benevento Foods: When the Rubber Hits the Dough
- Finding the Path to Operational Excellence at ZENI
- ABC Shipyard: The Facility Layout
- Getting Past the Hype About 3-D Printing
- Mass Customization in Haifei Bus Company
- Alnylam Pharmaceuticals: Building Value from the IP Estate (B)
- EMMICO: How to Establish Economic Order Quantity
- adidas Russia/CIS and the Russian Crisis: Retrench or Double Down (B)
- Sattva eTech: Managing Uncertainties in the Project Network
- EMMICO: How to Improve Inventory Turns
- Art of the Possible or Fool's Errand? Diffusion of Large-Scale Management Innovation
- SATTVA eTECH: Challenges in Embedded New Product Development
- Ace Designers - Competing Through Process Improvement
- adidas Russia/CIS and the Russian Crisis: Retrench or Double Down (A)
- Medium in 2015: A New Form of Networked Publishing
- Recruit Japan: Harnessing Data to Create Value
- Creativity in Design: Experimenting and Innovating at teamLab Japan
- Estimating Cisco's Future Cash Flows
- Cloud Syzygy Technologies: Cloud-Based Computing
- Recruit Japan: Harnessing Data to Create Value (Abridged)
- BandPage (A)
- Parentune.com: Partnering Parents
- HCL's Digital Open Innovation: Enhancing Business Model Effectiveness through Talent and Customer Acquisition, Development, and Retention
- The Internet of Things (IoT): Shaping the Future of e-Commerce
- Royal FloraHolland: The Dutch Floriculture Supply Chain
- AtMyDoorsteps.com: Breaking Ground in Online Grocery Market in India
- Snapdeal: A Nightmare or a Benefit in Reverse Logistics?
- Wearing Safe: Physical and Informational Security in the Age of the Wearable Device
- A. Lange & Sohne
- Bringing New High-Technology Products to Market: Six Perils Awaiting Marketers
- Wikimedia Foundation in 2015: Changing How Humans Share Knowledge
- Qualcomm and Intel: Evolving Strategies in the Mobile Chipset Industry in 2014
- Box in 2015 (B): Entering the Next Phase
- Virsto (A)
- Virsto (B)
- Google and Android in 2015 (C): Looking Towards the Future
- Fasten: Challenging Uber and Lyft with a New Business Model
- Bollore Logistics Canada and the Use of Incoterms in International Maritime Shipping
- uberPOOL
- Ditto
- First Direct (A)
- Profiling at National Mutual (B) (Abridged)
- Profiling at National Mutual (C)
- First Direct (B)
- Fiserv Takes on the E-Billing Market
- ACTonline: ACTDirect's Electronic Banking System
- IIF and QuaTeams Creating a Custom CRM
- Profiling at National Mutual (A)
- Evergreen Investments: Mobile CRM (A)
- Royal Bank of Canada in Thailand
- ING DIRECT USA: Facing the Future
- Brown's Lobster Pounds
- Virtual Vineyards
- Manville Corp. Fiber Glass Group (B)
- Web Analytics at Quality Alloys, Inc.
- OTISLINE (A)
- Paul Chesler, Director, Quality Assurance
- Connecticut Spring and Stamping Corp. (A)
- Allstate Chemical Co.: The Commercialization of Dynarim
- Wainwright Industries (A): Beyond the Baldrige
- A Giant Among Women
- Connecticut Spring and Stamping Corp. (B)
- Liz Claiborne, Inc. and Ruentex Industries Ltd. (Abridged)
- Alto Chemicals Europe (B)
- Chaparral Steel (Abridged)
- Southwire: Beyond 2000
- Proteome Systems Ltd.
- Milcom: An External Partnership to Commercialize Military Technologies
- Institut Pasteur
- Venture Law Group (C)
- Benetton (A), Spanish Version
- www.springs.com
- Frontgate Catalog
- Reaching the Bottom: UniGlobe's Small Local Stores Dilemma
- Henkel Iberica (B)
- Liz Claiborne, Inc. and Ruentex Industries Ltd.
- Quick Response in the Apparel Industry
- Dell Inc.'s Production System
- Cybersmith
- Ford Motor Co.: Dealer Sales and Service
- Habitat for Humanity London: The Challenge of Growth
- Michaels Craft Stores: Integrated Channel Management and Vendor-Retailer Relations
- Lifefont: The Case for RetailDriver, Spanish Version
- TV-Home Shopping Wars: QVC and Its Competitors
- Xerox (Hong Kong): Sales Activity Management Process (B)
- Microsoft CarPoint
- Fotolia N.A.: Acting like a Start-Up in a Mature Industry
- Nivea (B), Spanish Version
- The Mitchell Family and Mitchells/Richards, Spanish Version
- Living Proof: Are We a Technology Company or a Beauty Company?
- Supply Chain Optimization at Hugo Boss (B) - The M-Ratio, Spanish Version
- Virgin.com
- Clothes 'R' Us Point-of-Sale Initiative: Managing IT Programs
- Collaborative Filtering, Technology Note
- Paul Revere Insurance Co. (A)
- Travelers Bond Construction Services Redesign
- Woodland Partners: Field of Dreams?
- Thomas Weisel Partners (A)
- Call Center Design for Lion Financial Services
- QuickenInsurance: The Race to Click and Close (A)
- Morgan Stanley Dean Witter Private Client Services
- QuickenInsurance: The Race to Click and Close (B)
- GM Powertrain
- Carrier and GE Industrial Systems: A Supply Chain Partnership
- BYD Company, Ltd.
- Spir-it, Inc. (B): Managing People
- Taking on the Challenge of IT Management in a Global Business Context: The Alcan Case - Part B
- Dayton Electric Corp.
- Taking on the Challenge of IT Management in a Global Business Context: The Alcan Case - Part A
- Online Reverse Auctions: Common Myths versus Evolving Reality
- Chiron Corp.
- Vertex Pharmaceuticals: R&D Portfolio Management (A)
- Nucleon, Inc.
- Central Parking
- Creating Auctionwire
- National Logistics Management
- Jamcracker: Pivot Path
- Competition Between the Professions: Law Firms vs. Accounting Firms
- Laura Ashley (A): A New CEO Takes Charge
- Bloom The Flower Co.
- Activision: The 'Kelly Slater's Pro Surfer' Project
- Real Value of "E-Business Models"
- i2 TradeMatrix
- Leveraging Internet Technologies in B2B Relationships
- E-Enabled Closed-Loop Supply Chains
- New Balance Athletic Shoes
- Toward an Objective-Based Typology of E-Business Models
- Pacific Dunlop China (A): Beijing
- Nintendo: Disruptor Being Disrupted
- Sears, Roebuck and Co. (B): Transformation
- Safeway Manufacturing Division: The Manufacturing Control System (MCS) (A)
- Herman Miller (B): Creating Innovation Streams
- Wooqer: Making Business Social (B)
- Li & Fung: Internet Issues (B)
- Big Bazaar
- Ford Argentina: Transforming a Global Industry in a Local Market
- Blinds To Go: Invading the Sunshine State
- Laura Ashley (D)
- Xsigo Systems
- Putnam Investments: Work@Home
- Workplace Safety at Alcoa (B)
- STEELSCREEN.com: Why IT is Not Everywhere in B2B and the Role of the CEO in 'IT'
- Process Chain: A New Paradigm of Collaborative Commerce and Synchronized Supply Chain
- Fabritek--1992
- Executive Leadership and ITs Technical Details: Teaching Approach for Steelscreen.com and Beyond
- Daewoo Shipbuilding and Heavy Machinery
- Allegheny Ludlum Steel Corp. (Abridged)
